FAQs

Vehicles

PCSP can provide complimentary child seats upon request at no additional cost (we recommend a VIANO Mercedes for the service and please mention that you will need a baby seat when you place your reservation).

Category: Vehicles

We always work with the latest Mercedes business edition vehicles. Our fleet includes pristine S-Class Mercedes Business Editions, E-Class Mercedes Business Editions, and VIANO Mercedes Business Editions. Brand new (2016/2017) Full Equipped black cars with leather interior

Category: Vehicles

Reservations & Booking

If you run over the scheduled amount of time you reserved for your vehicle, additional charges will be billed at the hourly rate of the vehicle

We take an authorization on the card to guarantee fund availability prior to your trip; it will show as a “Pending transaction” on your credit card statement when viewed on-line. The authorization amount is usually higher than the expected charges in the event you decide to make additional stops or if you unexpectedly change your destination. We will then charge the correct amount to your card after your trip is completed.

You may pay cash to the driver after the service. You would need to advise the office when making the reservation and provide a credit card for a hold until payment is made to the chauffeur on the day of service. A credit/debit card is required to make a reservation. Monthly or Bi-weekly billing accounts are also available.

Point To Point Fare:

Those are prices calculated based on mileage and zones. We charge a flat fee of 99€ (E-Class Mercedes – Viano Mercedes) or 119€ (S-Class Mercedes) for services where the vehicle is scheduled to pick up in the Paris boroughs and drops off in the 20 Paris boroughs. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates: (At disposal chauffeured services and Tours)

Chauffeur services rented hourly. Certain hourly minimums and zones restrictions apply.

Hourly services provided have a 3-hour minimum outside Paris. – Hourly charge is calculated based on the time vehicle is scheduled to pick up in the Paris boroughs to when the vehicle drops off in the 20 Paris boroughs. (If your pickup or drop off destination is outside of Paris or nearby you may incur a travel time charge). If this is the case, please contact us to confirm the exact rate.

We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests.

General FAQ

Yes. If you believe that you may have left any personal belongings in one of our vehicles, please contact our reservation or dispatch department at 732-577-0023 to inquire about lost and found items. While PCSP is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate those items.

Category: General FAQ

PCSP is open 24 hours a day, 7 days a week, 365 days a year. Your phone call will always be answered by a professional and friendly customer specialist. We never close!

Category: General FAQ

Customer safety is our top priority, which is why all of our vehicles and trained drivers are fully licensed and insured. PCSP is proud to boast a sterling safety record and we are backed by a car service track record of more than 10 years of reliable service. Our team of professionals is comprised of courteous chauffeurs with a wealth of experience behind the wheel to ensure that your ride is both efficient and secure.
PCSP is registered under the official VTT suppliers in France under the following number and maintains $5M of liability insurance. PCSP is compliant with all European and French licensing and insurance requirements.

Category: General FAQ

Chauffeurs

Yes, we will contact you / the passenger, first by SMS, and we will call you if we don’t see you/the passenger after a few minutes. But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least one phone number, so we can reach you and call us back immediately if you have any difficulty locating your chauffeur and car.

Category: Chauffeurs

All our drivers are perfectly fluent in English.

Category: Chauffeurs

All our experienced drivers are dressed in a dark suit, dark tie, white long sleeve dress shirt and black shiny dress shoes.

Category: Chauffeurs

Our standard operating procedure is your chauffeur will be holding a sign with your name or company name prominently displayed. The driver will be waiting at your flight arrival exit gate or after clearing customs.

Category: Chauffeurs

You must call +336.15.45.83.45 and speak to your assigned ground controller. Never leave without giving us a chance to locate the chauffe

Category: Chauffeurs