Terms & Conditions

PLEASE READ CAREFULLY.
BY USING OUR SERVICE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. PCSP RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

* On Time Guarantee:

If we are 20 minutes late, your ride is free. To qualify, customers must reserve online and at least 24 hours in advance. Excludes weather-related delays. Covers base fare value up to 69€, and excludes toll fees, tips, and surcharges.

Reservations:

PCSP does not charge for tolls, parking fees, taxes, holidays, weekend, late night or early mornings. We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at the time of pick up. We can provide you with a car at short notice by phone or online upon availability.

Cancellations:

Cancellations within 24 hours of the scheduled pick-up time will result in a two-hour charge for all hourly services or payment of transfer rate for all other services.

No-Shows:

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up (no-show).

If you do not see your driver at a specified pickup point do not leave before calling the dispatch office, +336.15.45.83.45 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 90 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you on your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response, we will then release the car, and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait, please call the office to approve his wait. If we do not hear from you after the timeframe, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call +336.15.45.83.45 to avoid a “No Show” fee.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability; it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or change your destination. We will then charge your card after the trip has been completed. All receipts are sent by email.

Disputes:

For Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 5 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Rate Changes:

PCSP can modify the rate book and any of the services, charges, costs, fees, and expenses at any time without prior notice.

Itemized Invoices:

For Corporate clients with established corporate accounts, Itemized invoices will be issued and sent no later than 24 hours after the booking confirmation.

For Individual accounts and personal profiles, Itemized invoices are sent only when requested.

Payment Due Date:

For Corporate clients with established corporate accounts, All payments should be received no later than 10 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of %18 yearly or %1.5 monthly.

For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of the ride.

Point To Point Fare:

Those are prices calculated based on mileage and zones. We charge a flat fee of 99€ (E-Class – Viano) or 119€ (S-Class) for services where the vehicle is scheduled to pick up in the Paris boroughs and drops off in the 20 Paris boroughs. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates: (At disposal chauffeured services and Tours)

Chauffeur services rented hourly. Certain hourly minimums and zones restrictions apply.

Hourly services provided have a 3-hour minimum outside Paris. – Hourly charge is calculated based on the time vehicle is scheduled to pick up in the Paris boroughs to when the vehicle drops off in the 20 Paris boroughs. (If your pickup or drop off destination is outside of Paris or nearby you may incur a travel time charge). If this is the case, please contact us to confirm the exact rate.

Waiting Time:

50 minutes Domestic and International grace period and 90 minutes International grace (for arrivals at CDG Terminal 2E), is allowed following the reported flight arrival time for airport pickups only. We always monitor your official flight arrival time so you do not need to contact us if your flight is delayed however if your information changes i.e. you are bumped off the flight or you are getting on another plane, you must call our reservation agents immediately at +33 1 84.88.34.48 or at our US / Canada Toll-Free number: 855.567.42.41.

For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins after a 25 minute grace period.
A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10-minute increments after the grace period.

Stops:

Price per stop varies based on distance and location; please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Airport Meet & Greet:

Meet and Greet Airport Service is offered at no charge to all our customers. However waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger just at their flight arrival exit gate or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary waiting time for international flights from the official arrival time. You do not need to contact us if your flight is delayed however if your information changes i.e. you are bumped off the flight or you are getting on another plane, you must call our reservation agents immediately at +33 1 84.88.34.48 or at our US / Canada Toll-Free number: 855.567.42.41

Gratuities and Taxes:

Gratuity is optional in France, there is no need to tip anything to the drivers unless you would like to. All our rates include all the taxes – VAT included.

Baby Seats:

PCSP can provide complimentary child seats upon request at NO additional cost (we recommend a VIANO Mercedes for the service and please mention that you will need a baby seat when you place your reservation).