What is the waiting time policy for pickups?

We allow a grace period of 50 minutes for domestic and european flights, and 90 minutes for international flights. This grace period starts following the reported flight arrival time. We always monitor your official flight arrival time, so you do not need to contact us if your flight is delayed. However, if your information changes (e.g. you are bumped off the flight or you are getting on another plane), you must call our reservation agents immediately at +33 1 84.88.34.48.

What is the waiting time policy for other pick-ups? For all other pick-ups, we allow a grace period of 15 minutes.

Waiting time will be charged at 60-minute increments after the grace period. Please note that train station pick-ups are treated as other pick-ups and are subject to this policy.

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Client Feedback on Our Chauffeured Services
Private Car Service Paris
Private Car Service Paris
4.8
Based on 53 reviews
Private Car Service Paris
Private Car Service Paris
4.8
Based on 53 reviews
See all reviews
Joe A.
Joe A.
10:03 23 Sep 22
We had a great experience with this car service last week in Paris. Our driver Benjamin was great. He picked us up right on time with a great big smile on his face. He navigated the rush hour traffic and was so kind to take our bags across a few busy streets and into the hotel lobby. I highly recommend this car service.
Kalyn B.
Kalyn B.
19:13 22 Nov 22
Great experience from train station to hotel! Driver was waiting for me right when I got off train, spoke English, and safely delivered me to my destination. Car was clean, comfortable, and relaxing!
Felicia N.
Felicia N.
12:00 10 Jul 22
Our driver was so kind and flexible about the change of pickup address. Our flight had been delayed and so we were pretty stressed about getting to where we needed to be on time. Our car service and driver pivoted with us to make sure we could arrive in time for our reservation at Versailles and didn’t seem bothered by our needing some extra time to change between airport and Versailles. We are so appreciative of his patience and kindness. He made our arrival to Paris much more peaceful.
Virginia R.
Virginia R.
17:19 24 Oct 22
Our driver was very patient as we had a delayed flight to CDGaulle airport. He was very helpful as my husband needed assistance. During our ride he gave us interesting details about Paris.
Stephanie S.
Stephanie S.
12:18 21 Sep 22
Patrick, Your car service is one of the best I have ever encountered and cannot thank you enough for arranging the services I need in Paris. Your company will be the only one I will call when in Paris and hope to return soon. Again, thank you for all your attention during my stay.
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