What should I do if I cannot locate my chauffeur?

In the unlikely event that you cannot locate your chauffeur, we recommend that you first check the designated pick-up area. If you are still unable to locate your chauffeur, please call your assigned ground controller at +336. immediately. It's important to note that our team always contacts the client prior to pick-up, and the passenger receives the driver's contact name and phone number in the reservation voucher.

Our team is dedicated to providing exceptional service, and we will do everything we can to ensure a prompt and stress-free pick-up. Please do not leave the designated pick-up area without giving us a chance to assist you.

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