Will the driver call the passenger when the car is onsite or at the location?

Yes, we will contact the passenger first by SMS, and we will call them if we do not see them after a few minutes. However, it is the responsibility of the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges (including the grace period as outlined in our Terms of Service). Please provide us with at least one phone number so that we can reach you, and if you have any difficulty locating your chauffeur and car, please call us back immediately.

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