Yes, we will contact you / the passenger, first by SMS, and we will call you if we don't see you/the passenger after a few minutes. But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges (Including Grace Period read our TOS). Please provide us with at least one phone number, so we can reach you, and call us back immediately if you have any difficulty locating your chauffeur and...

Our standard operating procedure is your chauffeur will be holding a sign with your name or company name prominently displayed. The driver will be waiting at your flight arrival exit gate or after clearing...